Quality Program & Performance Management
- Human Resources
- Data Analysis
- Quality Assurance and Program Evaluation
- WIOA Performance Accountability System and Employment Outcomes
- The VR Process
- Community Partnerships
- Pre-Employment Transition Services and Transition Services
- VR Program Administration and Management
- Laws, Regulations, and RSA Policies
Quality Employment Strategies
Quality Assurance Process
- Human Resources
- Staff Recruitment Plan
- Comprehensive System of Personnel Development
- Staff Retention and Succession Planning
- Staff Training
- Quality Assurance and Program Evaluation
- Performance Management
- Internal Controls
- Quality Assurance Process
- Program Evaluation
- The VR Process
- Referral and Application
- Eligibility and Significance of Disability Determinations
- IPE Development
- Informed Choice
- Service Record Closure and Exit
Focus areas
- Human Resources
- Staff Recruitment Plan
- Comprehensive System of Personnel Development
- Staff Retention and Succession Planning
- Staff Training
- Quality Assurance and Program Evaluation
- Performance Management
- Internal Controls
- Quality Assurance Process
- Program Evaluation
- The VR Process
- Referral and Application
- Eligibility and Significance of Disability Determinations
- IPE Development
- Informed Choice
- Service Record Closure and Exit
Quality Assurance (QA) is a critical part of providing reliable, high-quality services in the State Vocational Rehabilitation Agency (SVRA). The SVRA’s QA process should be designed to ensure that every deliverable meets established standards for accuracy, efficiency, and performance for both internal and external stakeholders.
By following a structured approach that may include, but not be limited to, planning, testing, monitoring, and validation, the SVRA can identify potential risks early and verify that Federal and State requirements have been met. This process promotes consistency, reduces errors and anomalies, and supports continuous improvement across every stage of the VR process.
Explore this page to learn more about QA methodology, key process steps, testing standards, roles and responsibilities, and tools and practices that can be used to maintain quality throughout the project lifecycle.