Quality Program & Performance Management
- Human Resources
- Data Analysis
- Quality Assurance and Program Evaluation
- Laws, Regulations, and RSA Policies
- WIOA Performance Accountability System and Employment Outcomes
- The VR Process
- VR Program Administration and Management
- Community Partnerships
- Pre-Employment Transition Services and Transition Services
Quality Employment Strategies
Data Analysis
Focus areas
- Human Resources
- Staff Recruitment Plan
- Comprehensive System of Personnel Development
- Staff Retention and Succession Planning
- Staff Training
- Quality Assurance and Program Evaluation
- Performance Management
- Internal Controls
- Quality Assurance Process
- Program Evaluation
- Laws, Regulations, and RSA Policies
- Legislation
- WIOA Regulations
- VR Program-Specific Guidance
- Fiscal & Other Federal Guidance
- Rehabilitation Services Administration (RSA)
- The VR Process
- Referral and Application
- Eligibility and Significance of Disability Determinations
- IPE Development
- Informed Choice
- Service Record Closure and Exit
Focus areas
- Human Resources
- Staff Recruitment Plan
- Comprehensive System of Personnel Development
- Staff Retention and Succession Planning
- Staff Training
- Quality Assurance and Program Evaluation
- Performance Management
- Internal Controls
- Quality Assurance Process
- Program Evaluation
- Laws, Regulations, and RSA Policies
- Legislation
- WIOA Regulations
- VR Program-Specific Guidance
- Fiscal & Other Federal Guidance
- Rehabilitation Services Administration (RSA)
- The VR Process
- Referral and Application
- Eligibility and Significance of Disability Determinations
- IPE Development
- Informed Choice
- Service Record Closure and Exit
VR agencies must have talent, tools, and resources centered around data collection, reporting, and analysis in order to make data-informed decisions. Some of these factors include a modern, functional case management system (CMS), staff with training in data analytics/visualization, and data sharing with partner agencies, including the WIOA core programs. Additionally, VR agencies must have systems in place to ensure the validity of data necessary to inform service delivery and resource allocation.
This section includes the following topics:
Case Management System and Information Technology Capacity
Data-based Decision Making
