Performance Management

• Human Resources
• Staff Recruitment Plan
• Comprehensive System of Personnel Development
• Staff Retention and Succession Planning
• Staff Training

• Data Analysis
• Case Management System and Information Technology Capacity
• Data-based Decision Making

• Quality Assurance and Program Evaluation
• Performance Management
• Internal Controls
• Quality Assurance Process
• Program Evaluation

• Laws, Regulations, and RSA Policies
• Legislation
• WIOA Regulations
• VR Program-Specific Guidance
• Fiscal & Other Federal Guidance
• Rehabilitation Services Administration (RSA)

• WIOA Performance Accountability System and Employment Outcomes

• The VR Process
• Referral and Application
• Eligibility and Significance of Disability Determinations
• IPE Development
• Informed Choice
• Service Record Closure and Exit

• VR Program Administration and Management
• VR Program Administration Requirements
• Specific VR Program Requirements

• Community Partnerships

• Pre-Employment Transition Services and Transition Services